Covid-19
Our services during the outbreak
Update 06 Nov 2020: The Prime Minister announced a national lockdown from 5 November 2020 to 2 December 2020. Your safety and the safety of our employees remains our priority. In light of that, we have closed our offices to the public other than for appointments that cannot be conducted over the telephone or via video call.
We stopped making appointments for non-critical repairs inside properties and deferred some planned maintenance works. Some other services have also been affected. We wish to apologise for any inconvenience caused.
Stay at home. Protect the NHS. Save lives.
Repairs Service
As an extension to our ‘emergency plus’ service and undertaking all urgent repairs, from 22 June 2020 we recommenced taking routine repair requests from tenants, making appointments from the end of June to allow time to mobilise. Where it is safe to do so, we are also undertaking external repairs that do not require our technicians to enter the property.
Domestic abuse during the COVID-19 outbreak
Increased tension in the household during self-isolation, coupled with the fact that victims of domestic abuse stay inside with their perpetrators, has led to an increase in cases of domestic abuse. We have pulled together some resources for victims and survivors of domestic abuse during the coronavirus outbreak.
Do more online
As social distancing and staying at home is becoming the new normal for many of us, why don't you try to access our services online. Tenants can register today and gain access to tenancy details, rent and repairs 24/7. Registration is simple and automated so tenants can sign up any time.
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