Covid-19
Our services during the outbreak
Update 20 July 2021: The Government roadmap has moved into the next step with many restrictions lifting from 19 July 2021. While we continued to provide services with some adjustments throughout this pandemic in line with Government guidance, since April 2021 a large majority of our services returned to where they were pre-pandemic.
This includes repairs, which returned to a full service when we resumed carrying out non-critical repairs inside properties. Emergency Repairs, Gas Safety and Electrical Safety checks to your homes carried on and still do as usual.
Stay at home. Protect the NHS. Save lives.
Repairs Service
As an extension to our ‘emergency plus’ service and undertaking all urgent repairs, from 22 June 2020 we recommenced taking routine repair requests from tenants, making appointments from the end of June to allow time to mobilise. Where it is safe to do so, we are also undertaking external repairs that do not require our technicians to enter the property.
Domestic abuse during the COVID-19 outbreak
Increased tension in the household during self-isolation, coupled with the fact that victims of domestic abuse stay inside with their perpetrators, has led to an increase in cases of domestic abuse. We have pulled together some resources for victims and survivors of domestic abuse during the coronavirus outbreak.
Do more online
As social distancing and staying at home is becoming the new normal for many of us, why don't you try to access our services online. Tenants can register today and gain access to tenancy details, rent and repairs 24/7. Registration is simple and automated so tenants can sign up any time.
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