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Chorley Community Housing News

 

Category Archives: CCH performance information

July 27th, 2015

We closely monitor the performance of our services that are important to residents – and key to the health of our business.   In addition to telling us how well we are doing, this information is used to highlight any improvements (or lack of) that result from service changes. The data also helps us to decide where we need to focus our attentions. The table below presents the key performance information for Adactus Housing Group for the final quarter of 2014/15 …

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July 27th, 2015

Complaints 2014/15 Every year we monitor our performance with handling customer complaints.  During last year we dealt with a total of 99 formal complaints. The chart below shows the spread of complaints with the majority (41 complaints, 42%) being about repairs and maintenance followed by complaints about allocations (13 complaints, 13%) and anti-social behaviour (13 complaints, 13%).   The second chart below shows there was no service failure found in over half (57%) of the complaints.

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May 14th, 2015

Our performance matters greatly to us, and we want to give residents the opportunity to see how we are doing, not only overall but at a local level too.  Each area is also broken down to ward level so you can check on our performance where you live. The table in the image gallery relates to quarter 4 (January – March 2015). Performance: January – March Performance throughout 2014/15 has been strong with targets achieved in all areas with the exception of …

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May 13th, 2015

This is the second quarterly review of anti-social behaviour (ASB) activity reported to Adactus. The tenant scrutiny panel into ASB recommended the data are made available on our website. In the period January-March 2015, there were 275 ASB and tenancy fraud incidents reported to Adactus. The most common kinds of nuisance reported were: noise (29%), drugs/substance abuse (8%) and garden nuisance (6%). Compared with the previous quarter, there was a reduction in the proportion of cases involving vandalism/damage to property …

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February 12th, 2015

Our performance matters greatly to us, and we want to give residents the opportunity to see how we are doing, not only overall but at a local level too. Scroll down to view maps and charts which show our performance on lettings, voids (empty properties), anti social behaviour and repairs. Each area is also broken down to ward level so you can check on our performance where you live. The figures relate to quarter 3 (October – December 2014).  Click …

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