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Chorley Community Housing News

 

Category Archives: CCH performance information

April 22nd, 2016

This is the quarterly review of anti-social behavior (ASB) activity reported to Adactus. The tenant scrutiny panel into ASB recommended the data are made available on our website. In the period January-March 2016, there were 302 individuals reported to us that were believed to be causing ASB and tenancy fraud (representing 274 cases as some of these had multiple perpetrator). 45 of these were not residents of Adactus Housing. The most common kinds of nuisance reported were: noise (24%), drugs/substance …

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February 18th, 2016

We closely monitor the performance of our services that are important to residents – and key to the health of our business. In addition to telling us how well we are doing, this information is used to highlight any improvements (or lack of) that result from service changes. The data also helps us to decide where we need to focus our attentions. The whole performance blog is presented using a piece of software called ‘Tableau’. This is a user-friendly way of …

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January 27th, 2016

This review of anti-social behavior (ASB) activity reported to Adactus is for all cases for Quarter 3 (October-December 2015). The tenant scrutiny panel into ASB recommended the data are made available on our website. In the period October-December 2015, there were 372 individuals reported to us that were believed to be causing ASB and tenancy fraud (representing 274 cases as some of these cases had multiple perpetrator).  309 of these were our own tenants who live in Adactus properties (i.e. …

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November 23rd, 2015

This review of anti-social behaviour (ASB) activity reported to Adactus is for all cases for Quarter 2 (July-September 2015). The tenant scrutiny panel into ASB recommended the data are made available on our website. In the period July-September 2015, there were 490 ASB and tenancy fraud incidents reported to Adactus. The most common kinds of nuisance reported were: noise (28%), verbal abuse (8%), garden nuisance (7%) and verbal harassment/intimidation/threats (7%). Compared with the previous quarter, there was a reduction in the proportion of …

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October 20th, 2015

We closely monitor the performance of our services that are important to residents – and key to the health of our business. In addition to telling us how well we are doing, this information is used to highlight any improvements (or lack of) that result from service changes. The data also helps us to decide where we need to focus our attentions. The whole performance blog is presented using a piece of software called ‘Tableau’. This is a user-friendly way of …

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