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Chorley Community Housing News

 

Category Archives: AHA

January 20th, 2017

The final scrutiny report on planned maintenance has just been published. Following on from the scrutiny panel’s interim meeting, our Internal Affairs team has been busy gathering further evidence to present to the scrutiny panel at their meeting next week. Their report, which includes recommendations, is now available to view: Click here to view the Scrutiny Panel on Planned Maintenance– Final Report using an e-reader. Or click here to download the report as a pdf. We have also published the results of …

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January 19th, 2017

We closely monitor the performance of our services that are important to residents – and key to the health of our business. In addition to telling us how well we are doing, this information is used to highlight any improvements (or lack of) that result from service changes. The data also helps us to decide where we need to focus our attentions. The whole performance blog is presented using a piece of software called ‘Tableau’. This is a user-friendly way …

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January 16th, 2017

This is the quarterly review of anti-social behavior (ASB) activity reported to Adactus. The tenant scrutiny panel into ASB recommended the data are made available on our website. In the period October-December 2016, there were 377 individuals reported to us that were believed to be causing ASB or tenancy fraud (representing 313 cases as just over a tenth had multiple perpetrators). The most common kinds of nuisance reported were: noise (22%), verbal harassment / verbal abuse (13%), drugs abuse (6%), …

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January 15th, 2017

Yet more tenants from across the Group have recently benefited from using our free specialist Money Advice Service.   A tenant suffering from a rare disability was supported in applying for personal independence payments. Although, his previous application had been refused, our Money Advice Team appealed this decision at a tribunal.  With the decision successfully overturned, our tenant was awarded almost £4,000 in backdated benefits. On another case, our Money Advice team worked with a young tenant with mental health issues.  The tenant was not engaging with other agencies, leading to his …

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January 11th, 2017

We recently asked Adactus500 members for their views on the repair appointments we offer, and to get an insight into how convenient these were based on individual circumstances. We learned a lot from this the feedback, and the results will be used to further shape our new online service, Connect, as well as the repair appointments we offer in general. Whilst overall 8 out of 10 members felt our appointments were convenient, for households where somebody was not normally at home during …

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