Chorley Community Housing News


Category Archives: AHA

November 2nd, 2015

We are making some changes to our Facebook and Twitter accounts.  On Facebook we set up individual pages for our local neighbourhood teams to manage.  This enables our teams to interact and engage directly with residents and partners they work with in the areas they cover. Our Adactus Housing Association page on Facebook has now become Adactus Housing Group to better reflect the group wide nature of our posts, updates and news.  Further changes will be made to this page …

Read more or Comment >>

October 27th, 2015

Little Actors Theatre Company, based in Neston, have been running a performing arts summer school for young people aged 5 to 11. Adactus have been able to support the project, through the Neighbourhood Fund, by making a contribution which allows the group to offer free places to low income families in the area. The aim of the course was to teach skills that help develop self confidence and communication skills along with health and fitness awareness. After a week of …

Read more or Comment >>

October 20th, 2015

We closely monitor the performance of our services that are important to residents – and key to the health of our business. In addition to telling us how well we are doing, this information is used to highlight any improvements (or lack of) that result from service changes. The data also helps us to decide where we need to focus our attentions. The whole performance blog is presented using a piece of software called ‘Tableau’. This is a user-friendly way of …

Read more or Comment >>

October 9th, 2015

Our customer service pledge sets out the service standards to which you can expect us to perform to when delivering our services. We will continue to deliver all of our services in the most effective and efficient to provide the best service for our all of our customers. The pledge was created with feedback from members of Adactus500 (Click here to see the survey results). If you feel that we have fallen of your expectations at any time, please let us know right away. We …

Read more or Comment >>

October 8th, 2015

The very nature of our in-house planned maintenance programme enables us to allocate the correct resources for each job and we now have far greater control over quality/cost and are able to tailor our service to your needs – but for you our tenants, our true success is measured by the improved service we can now provide, a service which received 98% satisfaction rates. We take pride in the work that we carry out in our houses, so that you can …

Read more or Comment >>