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Chorley Community Housing News

 

Category Archives: AHA news

September 28th, 2016

Wednesday 28 September marks Good Neighbour Day across the UK. At Adactus we strive to help make the neighbourhoods where our residents live more sustainable. We have a dedicated team, ’breathe’ that helps deliver all the work necessary to make a real difference to the neighbourhoods where we operate and improve the quality of life for residents. Following the success of a Good Neighbours event we organised earlier in the year in Morecambe, we are planing to host more over …

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September 20th, 2016

We are very happy to report that the Adactus500 Scrutiny exercise on Universal Credit has been successfully completed. The scrutiny panel, made up of seven residents from across the Adactus Group, met over three meetings between April and July 2016 and produced a set of recommendations for our board members to consider. These recommendations, and the response to them from Adactus management, were presented to the performance, scrutiny and audit committee earlier this month. The committee approved the action plan and improvements are being implemented …

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September 16th, 2016

On Wednesday 14th September 2016, a new Adactus500 Scrutiny Panel met at our Head Office in Leigh to start their scrutiny of planned maintenance.  Nine tenants came from across the North West to meet together to share their views and agree the scope of the scrutiny exercise. The main purpose of the scoping meeting was to give scrutiny panel members the opportunity to decide which areas they would like the investigation to focus on. Residents want to look at the following key …

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September 15th, 2016

The very nature of our in-house planned maintenance programme enables us to allocate the correct resources for each job and we now have far greater control over quality/cost and are able to tailor our service to your needs – but for you our tenants, our true success is measured by the improved service we can now provide, a service which received 98% satisfaction rates. We take pride in the work that we carry out in our houses, so that you can …

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September 12th, 2016

Connect, the Adactus Housing Group contact centre, has been shortlisted for a Customer Contact Association (CCA) Excellence Award. The Leigh-based team competes in the category of ‘Most Effective Training Programme’ against six other businesses, including household names Sky, the DVLA and British Gas. Last year, Connect received the CCA’s Global Standard award as best small contact centre. This year’s nomination recognises a highly successful six year programme that has seen 37 members of staff study for and gain Chartered Institute …

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