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Chorley Community Housing News

 

Category Archives: AHA news

August 27th, 2015

Please note that our Head Office, Manchester Office and Chorley Office will be closed on Bank Holiday Monday 31 August 2015.  The office will re-open as normal from Tuesday 1 September 2015. If you need to report an emergency repair during this time please contact our emergency service on 0300 111 1133. 

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August 21st, 2015

We recently ran an Adactus500 consultation on the topic of customer care and what our tenants think is ‘good customer service’.   This was to develop our customer care pledge further and give Connect staff some examples of good customer service for training purposes.    The customer care pledge sets out the standards our customers can expect across our services. What we learned from the results: Over 100 tenants completed the survey.  Many felt it was important to be polite, friendly and …

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August 21st, 2015

On Wednesday, the Adactus500 scrutiny panel on staff retention met at our head office in Leigh to continue their scrutiny. The main purpose of the interim meeting was to give scrutiny panel members the opportunity to look in detail at the interim report produced by our internal affairs team, and to challenge the findings. Residents were also given the opportunity to determine which direction the rest of the investigation will go. Click here to view the notes from Wednesday’s meeting …

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August 18th, 2015

It was a record breaker in Lightbowne this week.  Over 150 children and their families attended a free summer fun day event supported and hosted by Adactus Housing Association and Northwards Housing. The annual event, now in its fourth year, provides a fun and safe environment for residents from different generations and backgrounds to meet and have a great time. The day saw face painting, a bouncy castle and Greater Manchester Fire and Rescue talking to residents about home safety as well as letting some …

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August 12th, 2015

Work continues on Adactus500′s scrutiny of staff retention. Following on from the Scrutiny Panel’s scoping meeting, our Internal Affairs team has been busy gathering evidence to present to the Scrutiny Panel at their next meeting in August. Their report is now available to view: Click here to view the Scrutiny Panel on staff retention – Interim Report using an e-reader or download the pdf by clicking here. Scroll down to view the results of an Adactus500 survey on staff retention commissioned by the Scrutiny …

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