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Chorley Community Housing News

 

Category Archives: adactus500

November 17th, 2016

We recently asked for our customers views on automated telephone systems, including menu systems controlled by key presses as well as voice recognition menu systems. We learned a lot from this the feedback, and the results were used to help us with a procurement process for new contact centre telephony software. We are now running a follow up survey, asking for some more detailed feedback in terms of how our menu systems could be set up. Scroll down to view the …

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November 11th, 2016

On Wednesday, the Adactus500 scrutiny panel on planned maintenance met at our head office in Leigh to continue their scrutiny. The main purpose of the interim meeting was to give scrutiny panel members the opportunity to look in detail at the interim report produced by our internal affairs team, and to challenge the findings. Residents were also given the opportunity to determine which direction the rest of the investigation will go. Click here to view the notes from Wednesday’s meeting Our …

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November 7th, 2016

As a company we aim to be open and honest about our performance, decisions that we make and ultimately why we make them.  This ‘transparency’ is central to our relationship with our customers.  It helps us create and maintain confidence in our services.  We are committed to being transparent and publish a great deal of information on our website to fulfill this commitment. Earlier this year, we asked our customer’s views on what we give priority to. We presented a …

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October 28th, 2016

Work continues on Adactus500′s scrutiny of Planned Maintenance. Following on from the Scrutiny Panel’s scoping meeting, our Internal Affairs team has been busy gathering evidence to present to the Scrutiny Panel at their next meeting on 9th November  2016. Their report is now available to view: Click here to view the Scrutiny Panel on Planned Maintenance – Interim Report using an e-reader or download the pdf by clicking here. Scroll down to view the results of an Adactus500 survey on universal credit commissioned by the …

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October 20th, 2016

We recently ran an Adactus500 consultation with members about the different choices tenants had to pay their rent.  Two surveys were developed (one for tenants who paid their rent by Direct Debit and a second for those who used alternative methods).  The surveys asked tenants to explain why they had chosen their particular method of payment, whether they were made fully aware of range of payment options at the time of let and, for those who chose other methods, whether …

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