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Chorley Community Housing News

 

Category Archives: adactus500

June 28th, 2016

On Wednesday, the Adactus500 scrutiny panel on Universal Credit met at our head office in Leigh to continue their scrutiny. The main purpose of the interim meeting was to give scrutiny panel members the opportunity to look in detail at the interim report produced by our internal affairs team, and to challenge the findings. Residents were also given the opportunity to determine which direction the rest of the investigation will go. Click here to view the notes from Wednesday’s meeting Our …

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June 10th, 2016

Work continues on Adactus500′s scrutiny of Universal Credit. Following on from the Scrutiny Panel’s scoping meeting, our Internal Affairs team has been busy gathering evidence to present to the Scrutiny Panel at their next meeting on 22 June 2016. Their report is now available to view: Click here to view the Scrutiny Panel on Universal Credit – Interim Report using an e-reader or download the pdf by clicking here. Scroll down to view the results of an Adactus500 survey on universal credit commissioned by the …

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June 6th, 2016

We recently ran an Adactus500 survey to consult with members around the proposed changes to our Complaints Procedure (specifically the change from a face to face meeting to a written request at the appeal stage).  Members were asked “What do you think of the proposed procedure for asking tenants to put their case for stage 2 Board review in writing (rather than a face to face panel meeting)” .  The other proposed change to the Complaints procedure put forward to …

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May 26th, 2016

There’s exciting news for our customers. We’re developing a new customer portal for our residents and for people interested in our properties. The new portal, called Adactus Connect, will replace our current online services and will enable residents to log-in, view live information about their tenancy or book a viewing if they aren’t already tenants. We’ll keep you up to date with developments here so watch this space. We’ve used resident feedback via the Adactus500 throughout the specification process to …

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May 24th, 2016

We are very happy to report that the Adactus500 Scrutiny exercise on fire safety has been successfully completed. The Scrutiny Panel, made up of eight residents from across the Adactus Group, met over three meetings between January and April 2016 and produced a set of recommendations for our Board members to consider. These recommendations, and the response to them from Adactus management, were presented to the performance, scrutiny and audit committee earlier this month. The committee approved the action plan and improvements are being implemented …

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