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Chorley Community Housing News

 

Category Archives: adactus500

January 20th, 2017

The final scrutiny report on planned maintenance has just been published. Following on from the scrutiny panel’s interim meeting, our Internal Affairs team has been busy gathering further evidence to present to the scrutiny panel at their meeting next week. Their report, which includes recommendations, is now available to view: Click here to view the Scrutiny Panel on Planned Maintenance– Final Report using an e-reader. Or click here to download the report as a pdf. We have also published the results of …

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January 11th, 2017

We recently asked Adactus500 members for their views on the repair appointments we offer, and to get an insight into how convenient these were based on individual circumstances. We learned a lot from this the feedback, and the results will be used to further shape our new online service, Connect, as well as the repair appointments we offer in general. Whilst overall 8 out of 10 members felt our appointments were convenient, for households where somebody was not normally at home during …

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January 11th, 2017

Welcome to our latest report on photo activities! We now have more photo activities than ever, and an extra 29 members being promoted to premium membership meaning we now have 71 premium members! Performance is still strong in terms of photos being submitted.  Below is a full report on activity, but we are pleased to have received 175 photos from 144 of our Adactus500 members across 12 different activities.  We have been really pleased to included a photo task this quarter which …

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November 17th, 2016

We recently asked for our customers views on automated telephone systems, including menu systems controlled by key presses as well as voice recognition menu systems. We learned a lot from this the feedback, and the results were used to help us with a procurement process for new contact centre telephony software. We are now running a follow up survey, asking for some more detailed feedback in terms of how our menu systems could be set up. Scroll down to view the …

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November 11th, 2016

On Wednesday, the Adactus500 scrutiny panel on planned maintenance met at our head office in Leigh to continue their scrutiny. The main purpose of the interim meeting was to give scrutiny panel members the opportunity to look in detail at the interim report produced by our internal affairs team, and to challenge the findings. Residents were also given the opportunity to determine which direction the rest of the investigation will go. Click here to view the notes from Wednesday’s meeting Our …

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