Chorley Community Housing

Last night, the very first Adactus500 scrutiny panel met at our Head Office in Leigh to start their scrutiny of tenant safety (fire and gas). Nine tenants came from across the North West to meet together to agree the scope of the scrutiny exercise. It was a lively and productive meeting with tenants sharing experiences and their views on fire and gas safety. The main purpose of the scoping meeting was to give scrutiny panel members the opportunity to look in …

Read more or Comment >>

The Adactus500 has been a successful way for us to give tenants the opportunity to give us regular feedback on our services and plans for the future. Following extensive consultation with our tenants, we now want to go further and offer our residents the opportunity to take part in a Scrutiny Panel. We want residents to put our services to the test. Tenants taking part in a Scrutiny Panel will be able to scrutinise and recommend improvements to our services. We are …

Read more or Comment >>

The Adactus500 has been up and running for two years now and has been an extremely successful way of getting important feedback from our tenants. The Adactus500 was previously available to a random selection of tenants by invitation only.  Following a comprehensive review of the way we involve residents in shaping and improving our services, we have decided to open-up the Adactus500 to allow any tenant or leaseholder to take part! Any tenant (not subject to legal action) can now …

Read more or Comment >>

The Respect Standard is an Anti Social Behaviour (ASB) Charter for housing. It was introduced by the government in 2006. The Respect Standard played an important role in improving performance in both preventing and effectively tackling anti-social behaviour. Social landlords (e.g. Housing Associations or Councils) sign up to the standard voluntarily. Once signed up, they commit to using the standard as a way of assessing and improving how they deal with anti social behaviour. We have been signed up to the Respect …

Read more or Comment >>

We recently asked for the views of Adactus500 members on how often we should sent out rent statements. Each year, we send out four rent statements to our tenants. These are posted out by our staff, using 2nd class mail, once every three months (once per quarter) on a rolling programme. We are currently looking at Value for Money across our services. As part of this we have highlighted the relatively high cost of posting out paper rent statements. We …

Read more or Comment >>