Satisfaction with our services – 2012 Survey Results

In March and April of this year we asked Adactus500 how satisfied they were with our overall service, the quality of their home and neighbourhood, our repairs and maintenance and whether we took their views into account.  » Please click here to view the infographics report.

What we learned from the results:

1. Four fifths of the members said they were satisfied with our overall service, a slight increase on previous years.

2. Well over three quarters said they were satisfied with the quality of their home and the standard of their local neighbourhood as a place to live.

3. Encouragingly, satisfaction with our repairs and maintenance service showed a slight increase with almost four fifths saying they were ‘very’ or ‘fairly’ satisfied with the service they received and the standard of the work. Seven in ten said they were satisfied with whether we listen to their views and act upon them.

4. Comments on the whole were extremely positive and encouraging. A balanced sample of these can be found below:

“Adactus is a very well organised Housing Association.”

“The time it takes to get back to an initial request or complaint can be quite a long time. Texting is a wonderful way to contact and keep in touch.”

“I have no problems with any services carried out by Adactus staff – always been treated very well from personnel answering queries through to workmen carrying out any request for repairs promptly and with courtesy”

“Offer out of office working hours repairs for those of us who work full time”

“Dont keep tenants on hold for long periods of time when they are calling. You should be able to request non urgent repairs via a text messaging service”.

“I am totally satisfied , the repair men are helpful and courteous.”

Thank you to all of you who contributed to the survey.