Following consultation with tenants, we have made the following changes to services:

  • Evaluation of payment of decoration allowances by cheque or direct bank transfer in response to tenants’ concerns that decoration vouchers limited customer choice as to where they could spend their money.
  • Re-wording of the relet specification to make it easier for customers to understand.
  • Changing the sizes of boxes provided on the investment programme to give a variety including smaller ones more manageable by elderly residents.
  • Changing the notice period for improvement works from 21 days to 28 days and putting it in a red envelope (rebranded as red letter day) to give residents more notice and make sure they see this.
  • Introduction of a DVD to show residents about to have their homes improved what the work will entail and how they can prepare their homes and what additional support they can access.


If you would like to give your comments and suggestions please click here