Tenant Support Services are available to all CCH tenants. Our aim is to help any tenant who may be experiencing problems relating to their tenancy. We try to provide practical advice and support to vulnerable tenants to enable them to maintain their tenancies. The emphasis is on working with the individual to identify housing support needs and to tailor services accordingly. 

We aim to provide support services which:

  • Promote Independence
    • Treat all individuals with respect, dignity and fairness
    • Promote a healthy and active lifestyle


What we can do:

  • Listen to you in confidence.
  • Help you to complete forms.
  • Give you advice on welfare benefits and debts, rent and other payments.
  • Help you to find out what services you are entitled to.
  • Put you in touch with other people and organisations who may be able to help you.
  • Arrange for minor disabled adaptations to your home for example, grab rail or lever taps.
  • Refer any major adaptations for example stair lift or level access shower, to our Occupational Therapist.


What we can’t do: The tenant support service cannot provide you with in-depth counselling, legal advice, financial assistance or personal care. However, if we find we cannot help you ourselves, we will try to put you in touch with someone who can.

 If you would like the help of a Tenant Support Officer you can contact them by phone or by email at: tenant.support@chorleych.co.uk

The team is headed by Carol Bagshaw, Operations Manager, and the members are:
Keith Charnock, Senior Tenant Support Officer,  on 01257 244867
John Gilman, Tenant Support Officer for Improvement Programme, on 01257 244866
Denise Honor, Tenant Support Officer and Lifeline Service,  on 01257 244865
Tammie Mortar, Tenant Support Officer for Improvement Programme, on 01257 244823