Repairs Policies

Responsive Repairs & Maintenance Policy

Chorley Community Housing’s Responsive Repairs and Maintenance Policy sets out how tenants can access the service, sets the standards tenants can expect and the level of performance that will be delivered. The policy outlines how the repairs and maintenance service will be delivered in terms of timeliness, quality and value for money. The policy also sets out the standards and turnaround times for void properties.

The policy sets out the code of conduct required by both in-house staff and external contractors and what are the responsibilities of Chorley Community Housing and what are the responsibilities of tenants.

The policy sets out how Chorley Community Housing meets the Audit Commission’s best practice and key line of enquiry (KLOE) guidelines.
 
The policy demonstrates how Chorley Community Housing will provide value for money and best procurement practice with the optimum balance of planned and responsive expenditure.

To view our Responsive Repairs & Maintenance Policy click here.

Cyclical Maintenance Policy

Chorley Community Housing will carry out the following Cyclical Maintenance:

Communal Boilers      ~  Half-yearly
Solid Fuel Inspection  ~  Annually
External Decoration   ~  5 yearly
Internal Decoration    ~  Common Areas  5 yearly
Lift Inspection            ~  Monthly

Fire Alarm/Emergency Lighting                       ~ 3 monthly
Fire Fighting Equipment                                   ~ Annually
Electrical Portable Appliance Testing (PAT)   ~ Annually
Grounds Maintenance                                    ~ Seasonal

Wherever practicable these works will be procured through Partnering Agreements following rigorous selection processes.
  
To view our Cyclical Maintenance Policy click here.