Repairs

We are responsible for the repair and maintenance of all of CCH’s homes.  We employ a direct labour organisation (DLO) of some 25 people and carry out 14,000 repairs a year with an estimated value of £1.4m.

Repairs Priorities

We set time limits for carrying out repairs reported to us.  Our repairs priorities are as follows:

Emergency repairs (priority E)  2 hours
Urgent repairs (priority 1)          24 hours
Routine repairs (priority 2)         3 working days
Non urgent repairs (priority 4)  20 working days (by appointment)

Any Priority 1 and 2 work may be issued with a priority E, which indicates that a 2 hour response is required, (or to be carried out sometime during the same day on agreement with the tenant). The decision to issue the job as an ‘E’ job is at the discretion of maintenance staff and depends upon the severity of the reported defect.

To find out how to report a repair, click here