MENU OF INVOLVEMENT


Our ‘menu of involvement’ gives residents the opportunity to get involved in a number of different ways. These include:

THE BOARD

The Board is the body that 'governs' Chorley Community Housing. All members of staff are answerable to the Board and it sets the policy for, and monitors, all of our activities. We have twelve members on our Board. Residents have a key role to play on the Board, and there are four places that only tenants can occupy. All tenants interested in becoming a board member will be given training in order to provide them with the knowledge and skills neccessary to fulfil the role. They will then be invited to an interview with the Board and will be elected by tenants to become a tenant board member.

TENANTS' AND RESIDENTS' PANEL

The Tenants’ and Residents’ Panel is the primary consultative group for residents who want to influence the management and maintenance of our homes and make suggestions for improvements. Representatives from our Service Improvement Groups and Residents’ Groups are elected to join the Panel to feedback on their progress. Other residents are also eligible to join the Panel as Neighbourhood Ambassadors. Please click here for more information on the Tenants' and Residents' Panel.

GROUP FOCUS

Group Focus is a group made up of residents from each part of the Adactus Housing Group including CCH residents.
This Group is consulted on services or issues that affect all residents of the Adactus Group.  Members of Group Focus can either take part in postal consulations or meetings.

SERVICE IMPROVEMENT GROUPS

Service Improvement Groups give residents the opportunity to work with our managers on a regular, ongoing basis to improve the services we provide. The groups discuss how we are performing, new policies and publications, feedback on the general state of the services and offer suggestions for service improvements.

Our current Service Improvement Groups are:


Please click on the links above for more information and to view the minutes of the Service Improvement Group meetings that have taken place.


GROUP WORKING PARTIES
Group Working Parties help to shape group services.  Topics covered include Value for Money and Repairs and Maintenance.

FOCUS GROUPS
Focus Groups are one-off discussions in which residents share their views and experiences on specific subjects relating to their homes and communities, for example we may hold a focus groups on how we let our properties. They allow us to explore the views, knowledge and experiences of our residents in more detail than through a survey. Residents are free to chose how often they attend focus group meetings and which service areas and topics they are interested in.

RESIDENTS' GROUPS
Residents’ Groups can help communities get together to help tackle issues within their local area, liaise with us about the housing service and arrange trips, events or activities for the local community. Residents can join one of our existing Residents’ Groups or, with the advice, training and support of the Resident Involvement Team, set up their own group. We will support our recognised Residents’ Groups by providing them with an annual grant. For more information on our current residents' groups, please click here. If you would like more information on how to set up your own group, please click here. Please click here for more information and guidance for residents' groups.

ESTATE WALKABOUTS
Residents are encouraged to attend estate walkabouts with our Neighbourhood Officers every three months. These walkabouts help us identify environmental issues on our estates. For more information, please click here or contact your Neighbourhood Officer.

TENANT INSPECTORS AND MYSTERY SHOPPERS
Tenant Inspectors 'reality check' how a service works in practice, from a customer’s point of view. They monitor, review and inspect the quality of a service and make suggestions for improvements. Linked to Tenant Inspectors, Mystery Shoppers also test services. A mystery shopper acts as a customer and undertakes an agreed task to test and monitor the quality of a service. This process allows residents to identify any areas of weakness in a service, which subsequently leads to improvements. Both tenant  inspectors and mystery shoppers are a Group wide initiative and run by the Adactus Resident Involvement Team. Please click here for more information from the Adactus website.

CCH 200
CCH 200 is a panel of approximately 200 residents. Members of the panel receive three to four detailed surveys per year. The surveys give residents the opportunity to express their views on a wide range of issues and the information gained is used to shape services. The surveys are sent by post, email or they can be completed over the telephone. Residents that complete the surveys are entered into a prize draw at the end of the year.


TENANTS OWN NEWSLETTER: TENANTS' TALK
This tri-annually produced publication is 'A newsletter written by tenants for tenants.' Currently a group of seven tenants are involved in producing this together with the resident involvement team. This group would like to hear your views and ideas for future issues of this newsletter, they would also love to hear from you you if you wish to be involved in the planning or writing of future issues. Please email us on : mailto:resident.involvement@chorleych.co.uk  if you have any ideas for future issues or if you would like to get involved with producing this newsletter.

For more information on our menu of involvement and ways to get involved and have your say, please contact the Resident Involvement Team.

Tel.: 01257 244833/ 244834
Email: resident.involvement@chorleych.co.uk
Address: Resident Involvement Team, Chorley Community Housing, 24-26 Gillibrand Street, Chorley, PR7 2EJ