How do I know when my gas safety check is due?
You will receive a letter giving details of the appointment date and time.  If the appointment is not convenient you will be given the opportunity to rearrange the appointment on the Gas Safety Check Freephone 0800 073 0263, by email to gas.servicing@chorleych.co.uk or in person at our office. Gas safety check appointments are available Monday – Friday 8.00am to 7.00pm and Saturday 8.00am to 12.00pm.

What will happen if I don’t allow you access to complete a gas safety check?
As your landlord, we are bound by law to maintain and service our gas fittings every year, even if you do not use gas. Your tenancy agreement states that you must allow us access to your property at all reasonable hours to do the gas safety check.  If you repeatedly refuse to allow access or co-operate, we will make an application for an injunction to the Court to force you to give us access to your property. Failure to comply with the injunction could result in a prison sentence.  If we have to do this, we will ask the Court to order that you pay all the legal costs. We could also seek possession of your home.

Which gas fittings will you check?
Your annual gas safety check will cover any gas fittings that have been installed by us. There will also be a visual inspection of any appliances which you own that are fitted to a flue maintained by us, for instance a chimney, and your gas cooker.  If we find a faulty appliance or fitting that does not belong to us we will disconnect and advise you to seek help from a qualified Gas Safe registered installer.

What will happen if a gas appliance fails the annual gas safety check?
Our gas engineers will repair or replace the faulty appliance if it belongs to us. Your gas safety certificate will include details of any repairs completed. It is an offence to use, or for us to allow the use of a gas appliance known to be unsafe.

How do I know that the engineer is from Chorley Community Housing Association?
All our gas engineers wear our corporate uniform and carry an identity card.  If you are in any doubt about the identity of the person calling at your home please call the Gas Safety Freephone on 0800 073 0263.

I am not very mobile, will the engineer wait for me to get to the door when they call?
We do everything we can to adopt our services to your needs, please speak to your Housing Officer and tell them what difficulties you have.  Whether you need letters in your own language or whether you need extra time to get to the door, we will make sure your needs are accommodated sympathetically.

How do I know if a gas installer is registered?
Gas Safe Register is the new name and official stamp for gas safety in Great Britain. The logo to look for is

This replaces the CORGI registration scheme and is mandatory for anyone carrying out gas work.  All Gas Safe Registered installers will carry an identification card which has this logo.