Our service standards for estate management have been agreed with Chorley Community Housing’s Tenants And Residents Panel.  We aim to make your estates a pleasant environment for you to live in.

Estate walkabouts

We will:

• Carry out a walkabout on your estate at least once every 3 months and invite tenants and local representatives, plus other agencies.
• Advertise the dates of estate walkabouts in advance so that you can come along or tell us about any problems you would like us to look at.
• ‘Sign off’ the estate walkabout with tenant or local representatives and carry out the agreed actions within 5 working days.
• Report what action we have taken to the Tenants And Residents Panel every 3 months.

Block inspections

We will:

• Carry out an inspection of blocks of flats every month.
• Report any repairs that need carrying out, including any lights that are not working.
• Write to any residents who are storing items in communal areas in breach of their tenancy agreement or lease.
• Place a notice in the block following the inspection detailing the faults that have been identified and the action we have taken.

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