Out of Hours emergency repairs can be reported on 0845 345 7808.

Emergencies

An emergency is defined as something that could not have been foreseen, and which could cause danger to health, residents’ safety or serious damage and destruction to property. Our emergency call out service will usually make things safe so that full and proper repairs can be completed during normal working hours. If the emergency call out service finds that the job is a simple repair, and they have the parts and materials available, they will complete the job during the call out.

The emergency call out service is not an out-of-hours repair service that can be used to short cut the normal repairs system. If our emergency call out service is called out to carry out a repair as an emergency when an emergency repair is not justified then you are liable to be charged for all costs involved.

The types of work classed as emergency repairs are:

• emergency boarding up
• severe roof leaks
• burst pipes
• blocked drains with sewage discharge
• total loss of electrical power or light
• major gas leak (call National Gas Emergency Services on 0800 111 999)

We recognise that elderly or vulnerable tenants will need special consideration in certain circumstances.