What is a comment?

A comment is a suggestion for a service improvement or an observation or remark. Comments can prove useful when determining service priorities and identifying areas for improvement.

How can a comment be made?

All our customers are welcome to comment on our services.  A comment can be made in a variety of ways. Customers can make a comment face to face, by phone, fax, letter, e-mail, or by filling in a complaints, comments and compliments form.

How are comments handled?

Comments are recorded and reviewed by individual services and play a key role in determining service improvement priorities.  Customers will be notified of any changes made as a result of a comment they have made.

What is a compliment?

A compliment is praise regarding a staff member, service and so on.

How can a compliment be made?

All our customers are welcome to compliment us on our services.  A compliment can be made in a variety of ways. Customers can make a compliment face to face, by phone, fax, letter, e-mail, or by filling in a complaints, comments and
compliments form.

How are compliments handled?

Compliments help us to understand the areas in which we are doing well and where we are meeting the high standards of service we have set.  This in turn helps us to identify areas where improvements could be made and helps us develop best practice across the services we provide.

Compliments are recorded and reviewed by individual services and play a key role in determining service improvement priorities.